A humanitarian organization working
with refugees from Syria, Iraq and
Afganistan among others.
Introduction to you
Before this project was developed, I
happened to meet several staff members
of the agency. Their distress was visable.
I recommended that the agency consider
the type of support it could offer to its staff.
Their need and your eval
A staff member was considering quiting due
to burn out. Other staff was experiencing
Recognizing the needs of the staff, agency
managers and I talked about the what may be
impacting staff experience. Managers felt that
they would benefit from a better understanding
of the psychological distress that refugees face.
I recommended that it may be helpful to also
understand the impact that working with people
who have expereinced trauma can have on staff.
The Danish Refugee Council and I also looked
at how to ensure ongoing support, after the
In partnership with the agency, learning
objectives were defined and an initial 6 hour
training on the impact of trauma on men,
women and then on humanitarian workers.
Skills introduced included: communication skills,
empathy, building boundaries, de-escalation and
identifying personal triggers.
Along with the training the following services
were provided for the next 3 months: Case
consultation, group sessions and individual
sessions followed by a follow up training.
The initial objectives of the project were met
and the need for ongoing support was identified.
This project was extended for 6 additional
months with an additional goal of building
internal capacity through the creation of a new
position who will continue to focus on the
self-care needs of the agency’s staff.
“When I first went to your training I didn’t think
that what you were teaching us would help.
But now I find I reflect on it multiple times a
day, and it really helps. For example I was able
to help an 8 year old girl to calm down when she
was panicing using the breathing techniques you