“ The Helpful Responses Questionnaire (HRQ)
is designed to measure reflective listening
(also known as active listening) and by extension,
empathic ability. The instrument includes six
scenarios of things that clients in general mental
health, addiction, and social service settings
might say. After each scenario, providers are
encouraged to write a one to two sentence
open-ended response indicating what they would
say to the imaginary client…”