Humanitarian Empathy and Refugee Trauma (Heart) of Aid work is the intersection between capacity building and self-care. Together self-care and increased capacity to address psychosocial needs create a safety net to protect aid workers from compassion fatigue, vicarious trauma and burn out. Heart of Aid Work provides Mental Health and Psychosocial Support (MHPSS) to aid workers and refugees.


The goal of KLG Consulting Services is to support the work of humanitarians worldwide by providing:

  • skills based training
  • self-care promotion through individual and group counseling
  • MHPSS program development, capacity building and evaluation

KLG Consulting Services is dedicated to assisting your agency to ensure that vulnerable clients receive the high-quality services they deserve.



Training workshops such as: • Empathy & Boundaries • Communication • Self-Care • trauma 101 The foundation of each of these trainings is self-care. Effective skills are a part of the self-care tool kit.


Individual & Group Counseling

Counseling is available online and in-person


Case Consultation

Case consultation offers a space wherein the team can discuss difficult situations. These conversations provide an additional safety net against burn through discussion, and feedback.


Changing Agency Culture

When agency values and the purpose of the work are no longer reflected in service delivery, due to burn out, everybody suffers including the beneficiaries. Together we can develop an environment that promotes the development of staff and services.


Resource Development & Evaluation

Resource development may include research into a particular challenge, or the development of new tools. Program evaluation helps providers show the effectiveness of their programs


Work Examples

Training and ongoing Suppport

The DRC sought to assist the new staff in preparing for the job, a 6 hour training on: the impact of trauma on adult refugees, the impact of trauma on child refugees and the impact of refugee trauma on humanitarian workers was provided, along with following up support..

UNHCR Unaccompanied Children’s Program

UNHCR was in need of a set of evaluation tools to assist with a review of programs serving unaccompanied children. A literature review along with a set of evaluation tools to be used in interviews various stakeholders including the children themselves and their caregivers.

The Bhutanese Community of Cincinnati

The Bhutanese Community of Cincinnati wanted to develop a peer support model, to assist its community in maintaining their overall well-being. Staff and community members were provided training and ongoing support to enhance their understanding of mental health and the health care system in the U.S.


Kristen combines expert understanding of refugee and torture survivor programming with strong analytic and writing skills to produce winning applications. I highly recommend, and will continue to utilize, Kristen for complex program design and proposal preparation jobs.

George Wright, Independent Consultant

Independent Consultant


It was a great experience overall. Very knowledgeable and dependable.

Arab Community Center for Economic and Social Services (ACCESS), Program team

Arab Community Center for Economic and Social Services


Kristen at KLG Consulting aided us in the development of the Western New York Center for Survivors of Torture, using her experience to guide us and to ensure a quality and effective program.

Jewish Family Servies of Buffalo- Program Director, Pam Kefi

Jewish Family Service of Buffalo and Erie County


Kristen is a consummate professional, personable and knowledgeable. She presents her ideas with the utmost clarity, through her engaging presentation skills. She embraces any opportunity to assemble and bridge up a team. She has ability to navigate the relationship between research and practice, demonstrated by her dynamic collaboration with area clinicians and the deliverables produced by this partnership.

Bhutanese Community of Cincinnati -Executive Director, Khem Rizal

Independent Consultant


Kristen helped us to develop a refugee youth program last year. Since then she has become a sounding board and trusted advisor for me whenever I am designing a new program for my community.

Coptic Orthodox Charities- Executive Director, Amira Salama